When something is not right

Returns and cancellations.

Last updated 3 August 2026

Made after you order

Each print is produced for a confirmed order. You may request cancellation before printing begins. Once production has started, cancellation or change of great, format or quantity may not be possible.

Damage or a wrong item

If your order arrives damaged, tampered with or different from what we confirmed, contact us within seven calendar days of delivery. Include the order conversation, clear photographs of the outer packaging, shipping label and item, and an unboxing video if available.

Our resolution

After reviewing the evidence, we will replace an eligible damaged or incorrect item without an additional product charge. If a replacement is unavailable, we will offer an appropriate refund or another remedy required by law. Do not send an item back until we provide return instructions.

What is not a defect

Minor variations in colour, crop, texture or finish caused by screen settings and normal printing are not treated as damage. We cannot replace items damaged after delivery through handling, moisture, framing or misuse.

Contact

Start the claim in the same WhatsApp order conversation or email [email protected].